Customization

Thank you for booking with Hair Haven! Please read the following policies to ensure a smooth appointment:
• No guests or pets are allowed during your appointment.
• There is a 15-minute grace period for lateness. After 15 minutes, your appointment will be canceled. We understand things happen and allow rescheduling once within 30 days using the same deposit.
• Deposits go towards your overall service and will be deducted from the total. However, any cancellation made on your end will result in a loss of deposit.
• Please arrive with your hair detangled and washed unless you have added on a wash.
• Remaining balances must be paid in cash. Other payment methods will incur a 13% tax. We look forward to meeting you soon!

Order Processing: Please allow 1-3 business days for order processing to ensure each product meets our quality standards.

Shipping Options:
After processing, orders are either scheduled for pickup or shipped within 1-5 business days. Choose the option that suits you best.

Pickup: Local customers will be notified when their order is ready for pickup at our Peel Region, Ontario location.

Shipping Notifications: You will receive email notifications with tracking details once your order is dispatched, so you can track your package’s progress.

Thank you for shopping with Hair Haven!

At Hair Haven, we pride ourselves on providing premium-quality hair products. Therefore, all sales are final. However, if you receive a product with a manufacturer defect, please contact us within 7 days of receipt. We will inspect the product and, if a defect is confirmed, offer a replacement or refund. Proof of purchase and defect is required. Thank you for your understanding.

By shopping with HairHaven.com, you agree to our shipping and return policies.